Ayakgap Privacy Policy
Last updated: 9 October 2026
This policy explains what information the Ayakgap mobile app ("the app") collects, why, and what we do with it. The app is operated by [Ayakgap legal name] ("Ayakgap", "we", "us"). It runs on the Dukan e-commerce platform, which hosts our shop.
What we collect
When you place an order:
Name, so we know who the order is for.
Phone number, so we can confirm the order and contact you about delivery.
Delivery address, if you choose delivery. It is optional for pickup.
Order note, if you write one.
Order contents: the products, quantities, prices and the delivery method you chose.
When you sign in:
Phone number. We send a one-time code by SMS to sign you in. Your phone number identifies your account.
Name, if you add it after your first sign-in or later under Account.
While you use your account:
Order history, so you can see your past orders in the app.
Favourites: the products you save.
You can browse the shop without signing in or giving us any personal information.
What we do not collect
The app does not collect your location, contacts, photos, files, or payment card details. It contains no advertising, no analytics and no third-party tracking tools. We do not build advertising profiles and we do not sell your information.
What stays on your device
Some data never leaves your phone:
your cart, until you place the order
your language and appearance (light/dark) settings
the sign-in key that keeps you logged in, which is kept in your phone's secure storage
How we use your information
We use it only to:
process, deliver and support your orders
sign you in and keep your account (orders and favourites)
contact you about an order you placed
Who can see it
Ayakgap staff see your orders and contact details so they can prepare and deliver them.
Dukan, our platform provider, stores the data on our behalf. Dukan uses an SMS provider to deliver sign-in codes.
Service providers process your data only to provide their service to us. We do not share your information with anyone else, except where the law requires it.
Security
All communication between the app and our servers is encrypted (HTTPS). Access to customer data is limited to the people who need it to handle your orders.
How long we keep it
We keep your account and order history while your account exists. Order records may be kept longer where accounting or tax law requires it.
Your choices and rights
You can view and change your name in the app under Account.
You can sign out at any time.
You can ask us for a copy of your data, to correct it, or to delete your account and personal data. Contact us using the details below. We will reply within [30] days. Order records that the law requires us to keep will be retained, but no longer linked to an active account.
Children
The app is not directed at children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will publish the new version here and update the date at the top.